Return to the original heart, Become a company that truly achieves customer success

Fangcloudfrom 2013 Starting in, Our original intention is to create an enterprise document management and collaboration product comparable to the international level, Help enterprises and organizations faster, Run smarter.

Last five years, FangcloudContinuing to achieve rapid growth in the wave of mobile office, Up to now, the service has exceeded 30 Ten thousand enterprises, Thousands of paying customers.

In the story of the Internet, Rapid growth is the core pursuit of every startup company, But when we look at the development of the past, We found that in addition to rapid development, As the most important part of my heart: Customer success, Instead, it has not been placed in the most important position.

Investment on the growth side, Brought a large number of new customers, But we gradually find that the resources of products and services are more and more scattered, Customers' needs cannot be responded in a timely manner. These are obviously inconsistent with the original intention of the team, And now we want to make real changes.

Return to the original heart, Yifang cloud will start from serving existing customers well, Focus on existing customer needs, Yifang cloud team will truly take customer success as its mission, Create a better understanding of customers, Products more suitable for business scenarios, Bring value to customers in a more efficient way.

2019 The year will be the user experience year of Yifang cloud

Customer success is to make customers recognize the value of products, Both enterprise managers and users are Yifang cloud customers, Relative to enterprise managers, Users pay more attention to the use experience and efficiency, Easy to use, Stability and basic performance are key factors affecting user experience.

the near future, Yifang cloud has released a new version, Highlight team file sharing scenarios, Simpler visual display of products, Simpler operation, In the future, Yifang cloud will continue to polish and optimize its products around its core scenarios;

meanwhile, Yifang cloud products are undergoing architecture upgrading, After upgrading the architecture, Product operation will be smoother, stable, The basic performance will also be greatly improved, The file transfer speed will be increased several times.

Focus on key customers, Solve the pain points of enterprise document security control

Security is the lifeline of enterprises in the process of document management, Enter the era of mobile office, Traditional file security solutions can no longer meet the rapid development needs of enterprises.

In the past, Yifang cloud has made many attempts in file management, Publish watermarks successively, DLP, Cloud virus detection and other security functions, And these are not enough, In the future, Yifang cloud will concentrate more resources to solve the problem of enterprise file security management, Establish enterprise document management norms with customers through services, Implementation of rules and regulations and promotion, Through products, we can realize the importance to enterprises, Security management of sensitive documents in the whole life cycle, At present, Yifang cloud has entered the stage of product co creation with existing customers.

Integration of products and services, Achieve real customer success

The first step for customers to succeed is to quickly respond to customer needs, After the integration of product and service teams, Products will be directed to customers, Accelerate the product transformation of customer needs, Provide customers with more efficient, Faster response services, Comprehensively improve customer service efficiency and service quality.

To help customers succeed is to help Yifang cloud succeed, We will work with our customers to create products that better understand our customers, Provide more valuable services to society in the future.