100 million customers| How to realize the unified management of enterprise knowledge? Theo elevator does this

at present, Few elevator enterprises have passed Zhejiang manufacturing certification, Hangzhou Xiao Elevator Co. , Ltd (abbreviation "Theo elevator" ) Is one of them. As a modern comprehensive elevator service manufacturer, Research and development of Theo elevator in elevator machine products, Design, production, sale, A large number of reports will be generated during installation and after-sales maintenance, drawing, Audio and video materials and other forms of knowledge assets, There is a strong demand for efficient management of knowledge.

It is such a high demand enterprise for knowledge management, 2017 Nian Bian Chosen andFangcloudAchieve cooperation. Behind this, What are the considerations of Theo elevator?

Based on various core data assets of Theo elevator, Yifang cloud has built a set of file storage for it, A unified knowledge management platform integrating sharing and office work -- Theoyun. On Theo cloud, headquarters, Each point, subsidiary, Upstream supplier, Downstream agents, External project participants and other internal and external members of the enterprise can achieve rapid file processing in various application scenarios, Safe circulation, Enterprise knowledge management has achieved certain results.

Build product database, The core knowledge of the enterprise is effectively gathered

Theo elevator has nine series, More than 20 kinds of ladder products, In addition, the elevator product itself is relatively complex, The design requirements are also high, The documents involved are naturally more complicated. Take the sales management department as an example, How to effectively manage all kinds of product documents, And facilitate relevant sales personnel to quickly find the required documents, It has always been a big problem for them.

before , In order to facilitate sales related personnel to find documents, Sales management personnel are in FTP Folder data named by elevator model in, In this way, the salesperson can find the elevator product information he wants layer by layer according to the model, But in the long run, Low efficiency of deep folder search, And the computer system limits the length of the folder path, Limited storage of documents.

As the database of all kinds of elevator products of Theo elevator, It can effectively gather all documents of the enterprise, Including application system and scattered in FTP, QQ, mailbox, personal PC And other documents, Gradually form the core knowledge base of Theo elevator. meanwhile, applicationCloud diskSearch function for, Not limited to folder marking file path, Employees search tags by, key word, Attributes such as file type can also quickly search the product files of the corresponding ladder type, Improve the efficiency and convenience of search.

Information interaction is no longer cumbersome, The efficiency of cross department communication has been significantly improved

In addition to numerous documents, The difficulty of information interaction between the departments of Theo elevator headquarters is also a major obstacle to the rapid improvement of office efficiency. with [Site operation Department] - [Installation process] Take the workflow of as an example, before, The complete production process of elevator installation instructions often requires the cooperation of multiple departments:

The R & D center needs to provide preliminary materials, Determine the final version of elevator installation instructions after internal audit, The site operation department needs to integrate materials and form elevator installation instructions, Graphic printers need to print the installation instructions into packages to relevant departments, Document interaction between multiple departments is very frequent. All process documents involved in the above process, All through wechat, QQ, Mail and other forms of transmission, The circulation efficiency of product information in various departments is low, In particular, the cost of large file transmission time is high.

On Theo cloud, The site operation Department pulls the R & D center into the collaboration, Coordinate the elevator installation instructions externally to the graphic printer, It can realize cross department material sharing and efficient internal and external collaborative office. Site operation Department in the collaboration folder, Colleagues in the R & D center and external graphic printers, The elevator installation manual can be previewed online at the same time, Collaboration members with editing permission can also modify files directly, What you see after saving is the final version, No longer need to use wechat, QQ, Upload repeatedly on e-mail and other platforms, transmission, Tedious steps such as downloading, It originally required dozens of round-trip transmissions, receive, modify, confirm 2 Hours of files now only need 30 The whole process can be completed in minutes, Time cost savings 75%; You can also discuss the document and put the modification comments directly@Relevant personnel, The communication efficiency between departments has also been greatly improved.

Open up information sharing channels, More convenient document collaboration between headquarters and branches

before , Theo Elevator Branch, The information sharing of the head office is restricted by region, The headquarters issues information to branches, There is no unified platform for collection, Using wechat, QQ, The transmission efficiency of mail and other methods, There are many drawbacks in safety management and control, Bring great inconvenience to the work:

(1) headquarters-The Sales Management Department distributes the sales policy by email, Product contract data to branch personnel, The sales data of the branch company will be sent to the mailbox of the personnel of the headquarters by email, Headquarters personnel need to download them individually, Mechanically repeated operation wastes working time;

(2) headquarters-The site operation Department issues installation materials and videos to the branch company, Use social platforms such as QQ Low transmission efficiency, And the document expires in a few days, which is not traceable, There is no authority control capability.

And after using Theo cloud, Headquarters and branches, Theo elevator and agents, Information sharing channels between R & D and production have been opened up, The above problems have been effectively solved, The efficiency of file collaboration has also been significantly improved:

(1) On Theo cloud, Create groups for branch sales support and facilitate collaboration, Relevant personnel can share the Headquarters sales policy, Product information. meanwhile, Branch members can also quickly upload their own sales data files to the designated folder, Easy collection;

(2) headquarters-The site operation Department will be responsible for the engineering installation of the branch company, Engineering service personnel cooperate as a group, Share the elevator installation video materials of the headquarters, Avoid low transmission efficiency, Disadvantages of document expiration. meanwhile, Through flexible permission settings: Branch personnel can preview videos online directly, But you can't download and share, So as to ensure the security of documents.

Build a bridge for information transmission, Ensure that the outgoing documents are safe and controllable

In daily work, Each point, subsidiary, There are many business lines between upstream suppliers and downstream agents, It is often necessary to transfer information from multiple parties: The upstream supplier is responsible for the production of elevator parts and supplies them to the headquarters and branches, subsidiary, By headquarters and branches, The subsidiary is responsible for the comprehensive service of the elevator machine; Companies at all levels also authorize elevator products to downstream distributors, They are responsible for the sales of elevators, install, repair, Maintenance and other services.

before , Site operation Department via email, QQ Send documents to agents in other ways, Unable to conduct unified management and file security control. Plus elevator installation, There are hundreds of video guidance materials for maintenance M, Most of the traditional file transmission methods have restrictions on the speed, And the updated version needs to be sent again, transmission, It is also common for information disorder caused by multiple versions of data, Obviously, it has been unable to meet the needs of the site operation Department. How to ensure that agents at all levels in all channels can quickly obtain the latest product information, The authority can be controlled, It is particularly important to ensure the consistency and real-time update of information.

In order to facilitate agents to view enterprise information in time, headquarters-The site operation Department has opened an external cooperation account in Sioux cloud, It can be shared by thousands of external agents. meanwhile, External collaborators can preview audio and Video Online, It can also be used by people who install elevators outside APP offline functionality , Take the large video file offline and watch it again, Save traffic and speed up Preview. in addition, adopt "Downloading and sharing are not allowed" Collaboration permission settings for, It can effectively ensure the security of documents.

at present, The number of employees using Yifang cloud in Theo elevator has increased 1500 Many people, Hundreds of document directories have been established on Theo cloud, Upload millions of working files. Through the use of Yifang cloud, Cross region, All order data can be achieved between branches and major departments, Project documents, Product model, Fast transmission of elevator production progress and other data, Sync and share, Its customer service ability and efficiency have been greatly improved.

This award, It is the function of Theo elevator to Yifang cloud products, experience, Great affirmation of service and other capabilities. And in fact, In the process of service level capability research and product selection, Theo elevator CIO Wang Xiaoquan said: Yifangyun's "Customer success system" Is the most novel and eye-catching. In addition to the professional service team and system radiating across the country, It can also be based on the needs of the enterprise itself, Provide personalized customized services.

Theo elevator hopes to do a good job in the unified management of enterprise core data assets, precipitate, Integration and other systematic management and control, More fully convey the essence of enterprise knowledge to every employee, And really apply it to practical work. future, Through more in-depth cooperation with Yifang cloud, Theo elevator will also customize more intelligent office elements for Theo cloud, Complete deeper knowledge management.